Disconnect Policies

At IGHCasino.com, we strive to provide a seamless and uninterrupted gaming experience. However, we understand that disconnections and technical issues can occur. This Disconnect Policy outlines our approach to handling disconnections during gameplay to ensure fairness for all players.

1. Player Responsibility

  • Players are responsible for maintaining a stable internet connection while using IGHCasino.com.
  • We recommend using a reliable internet service provider and avoiding playing in areas with weak connectivity.
  • IGHCasino.com is not liable for losses resulting from disconnections due to the player’s internet service, device failure, or other personal technical issues.

2. Handling of Disconnections

  • If a player is disconnected during a game round, the outcome will be determined based on the game provider’s system.
  • In most cases, the game will resume from where the player left off when they reconnect.
  • If a disconnection occurs after a bet is placed but before the game outcome is determined, the game provider’s system will ensure the bet is settled fairly.
  • For live dealer games, bets placed before disconnection will stand, and the game will proceed as usual.

3. Casino Games & Slots

  • Most slot games and table games have a built-in recovery feature that allows players to resume their game upon reconnecting.
  • If a game round is completed during a disconnection, winnings (if any) will be credited to the player’s account automatically.

4. Live Casino Games

  • Live casino games continue in real-time, and any bets placed before disconnection will remain valid.
  • Players who disconnect will not be able to influence the game once disconnected, and the result will be determined as per standard game rules.
  • Winnings (if any) will be credited to the player’s account upon game completion.

5. Sports Betting

  • Bets placed before a disconnection will remain active and will be settled according to the final event outcome.
  • In-play bets placed before a disconnection will stand and will be processed normally by our system.
  • Players are encouraged to check their bet history upon reconnecting to confirm the status of their bets.

6. Technical Failures & System Errors

  • In the event of a technical failure or system malfunction on IGHCasino.com, affected bets may be voided, and the stake returned to the player’s account.
  • If a game malfunctions or experiences an error, IGHCasino.com reserves the right to cancel bets and refund players accordingly.

7. Disputes & Resolution

  • If a player experiences an issue due to disconnection and believes it has resulted in an unfair outcome, they may contact customer support for assistance.
  • All disputes must be submitted within 48 hours of the disconnection occurrence.
  • IGHCasino.com will investigate the issue and consult game providers if necessary to resolve disputes fairly.

8. Changes to This Policy

  • IGHCasino.com reserves the right to update this Disconnect Policy at any time.
  • Continued use of our services after policy updates constitutes acceptance of the revised terms.

9. Contact Information

For any inquiries regarding this Disconnect Policy, please contact us at [[email protected]].

By using IGHCasino.com, you acknowledge and agree to the terms outlined in this Disconnect Policy. If you do not agree with these terms, please refrain from using our platform.